Product: Suddenlink Technical Support Clear all filters (36 of 36 reviews match)
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All I wanted was to ask if service was out in my area because my internet was acting up.The guy I spoke to verifies my address then asks for my access code that it's on my bill I proceed to tell him I don't know my access code and I don't have access to it because I...
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4.0
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Suddenlink Technical Support
#1131728
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Horrible Co.no communication,Week out apt. times,Inside tech. answering phones have no knowledge of controls and product other than having you turn your box on and off. After waiting a week for apt.to fix VOD,the tech. left and i started to set up retaping my shows and...
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2.3
Product
Suddenlink Technical Support
#1109981
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I do not have a cable outage in my area however my HD channels have not worked for the past 4 days so I get to watch the local news channel or PBS only - I have nothing against those channels and their programing is quite good, but miss HD channels - not certain as to...
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1.0
Product
Suddenlink Technical Support
I didn't like
  • Being lied to
#1108651
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Suddenlink - Worst experience ever.

#1138044
1.2
Details
This company is a mess. The worst experience I have ever had trying to resolve a problem.
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Suddenlink - No internet

#1122959
Our internet has been spotty for the last month and 2 days ago it stopped working all together. Supposedly a tech came by today although we were home all day and never saw anyone. Now they need to send another tech but not till November 7th!! Ridiculous!!!
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Suddenlink - Service down more than half the time.

#1117942
Speaking to an agent does no good. Having techs out does no good. Speaking to a "supervisor" is a joke. Terrible company.
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Suddenlink - Ready for a change

#1101269
i have several services bundled; i dont care if i have to separate and pay different service providers for each service i am sick of suddenlink. having to wait 2 weeks to get a technician out to my home to address a problem is ridiculous. I live in Pineville LA and when i call customer service am connected to people in Dallas who say they cannot connect me with local representatives.
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" You need to properly train your employees, teach them to repair what's wrong or get someone who can, and don't let them tell the customer you need to pull out the tv and get the serial number. You have now created the person who will give you a million dollars worth...
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Suddenlink Technical Support
#1105047
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My mother in law is on Hospice and has a life alert system.It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...
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1.0
Plainview, Texas
Product
Suddenlink Technical Support
I didn't like
  • Bad service
  • That they lied about their concern
  • Being left hanging
#1101956
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Dear Sir / Madam.I am really furious because I was however waiting like a fool for a technician on 08/10 since this morning on to hear after I have spoken to Kayden , at 14:30 pm that the technician according to the notes on the system was already at my place which is...
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Suddenlink Technical Support
#1086038
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Now why is it that your line maintenance people had to replace a broken section of the line and a piece of equipment after this technician was out here to make out internet work? No please explain to me which one is lying to me.' Either your tech is lying because our...
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2.0
Product
Suddenlink Technical Support
I didn't like
  • Lying workers
#1053811
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I was wondering why Suddenlink service has gotten so bad, constant billing issues, tech support is worthless, will not let you speak to a manager or supervisor. Found out it was bought out by Altice. Read the below linked article to find out why, its an eye opener....
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Suddenlink Technical Support
#1014031
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Unfortunately, I am forced to agree with the overwhelming majority of customers who have had the displeasure of receiving Suddenlink Internet and/or cable television--Customer service and business practices are horrible. Upon realizing that the 200Mb/s download speed I...
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Anonymous
Anonymous

Following up on Shelby's reply below. Please be aware, Shelby's offer of "assistance" amounted to the following e-mail I received from her"Thank you. Unfortunately, the servi...

Suddenlink Help
Suddenlink Help

Hi - Shelby with Suddenlink here. I've just responded to your email. I'm happy to assist you there. Thanks!

1.1
Product
Suddenlink Technical Support
I didn't like
  • Billing practices
  • Customer service
  • Channel selection
#997082
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.I called and talked to Bruce. They charged me for a service call that no one told me I'd be charged for. No one told me there was a box behind a heavy freaking dresser that was unplugged. If they told me there was something behind a dresser I could have tried to get...
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Anonymous
Anonymous

Lol you would think that it was your responsibility to know where your equipment was hooked up at not the companies, looking through these posts about Suddenlink some are true...

pennygambler1
pennygambler1

I agree with your statements. They charged me even though it was a bad installation that caused the problem.

2.1
Product
Suddenlink Technical Support
#982075
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