Seller: Suddenlink Product: Suddenlink Technical Support Clear all filters (47 of 47 reviews match)
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We have carried Suddenlink as a service provider for about 5 years. TV, Internet and Phone, VIP Customer. On Dec 16th 2017 on a Saturday afternoon, all three services stopped working. I phoned Suddenlink, reported outages. After not hearing anything for 5 hours, I...
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1.6
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Suddenlink Technical Support
I didn't like
  • Customer service worst ever in my 66 years
#1227067
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Suddenlink - THE WORST internet provider ever!

Suddenlink goes out almost daily. When you call them, they give lip service to correcting the problem, but WILL NOT correct it. For almost 3 years, the problem has been identified, but not corrected. They don’t care or do not have the expertise or, perhaps, resources ($$) to correct it. It involves lines and cables INTO our house. They truly suck...
1.4
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Suddenlink Technical Support
#1218991
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My digital box and phone went out a week and a half ago so I called Suddenlink to have a tech come out and fix it or replace it. They told me it would be a week before they could send a tech out to fix it. The day they were to arrive they didn't show up because the...
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1.0
Product
Suddenlink Technical Support
I didn't like
  • We have had some very bad customer service
  • Dealing with the phone reps
#1199941
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I have contacted Suddenlink 6 times in the past 3 days. On Friday, 2/ 16 I scheduled the first available appointment Monday afternoon 2/19 to resolve my cable channel access issues. Appointment was confirmed 1-5PM Monday 2/19. I called several times to confirm; most...
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Anonymous
Anonymous

After numerous follow up and long wait times with customer service, the technician finally did show up (in the window promised) and resolved the problem. I also asked for and ...

2.3
Product
Suddenlink Technical Support
I liked
  • Tv service when it works
  • Service is generally reliable
I didn't like
  • Customer service and installation
#1193398
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WORST.SERVICE. I. HAVE. EVER. HAD Ever since we first got our service installed, we have had NOTHING but issues. Our wifi would constantly go out, 20-30 times a day. Resetting the router did absolutely nothing to help this issue. No matter what we tried, nothing made...
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1.9
Product
Suddenlink Technical Support
I liked
  • Having high speed internet for five minutes at a time
I didn't like
  • Poor customer service
#1190614
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I have been trying to have suddenlink out to my house since Dec2017. It is now Feb. and no one has fixed problem yet. I keep calling and their techs lie and try to cover their {{Redacted}}. Not one phone call and they write on report tgat they call and no one answers....
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Suddenlink Technical Support
#1184437
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Suddenlink has the worst customer service

We have been customers for a little over a year. At best the service has been slow. We experience outages three or more times a week. It is near impossible to talk to a person. The technical support is a machine that starts over and over, but if you want to pay them they have people standing by 24 / 7 to tack your money. I would never recommend Suddenlink to anyone.
1.0
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Suddenlink Technical Support
#1181973
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His response was all TVs are different and since I had not bought mine from Suddenlink they would not know to tell me this! (Really!!!!). He then told me he was going to turn the service on and off and if it came back on he would just leave because all would be well....
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2.5
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Suddenlink Technical Support
#1180146
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We then spoke about upgrading our account to an unlimited data plan and during the process to switch us to that plan he found that my older Suddenlink modem would not handle the speed. He asked if I would like to lease one of their modems and I said no and he said I...
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1.0
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Suddenlink Technical Support
#1180055
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Just when you think they cannot get worse - and we are talking Suddenlink here - they get even "worse-er" .... For at least half of the 15 months I have paid this company for the full package and VIP house calls, treatment etc. I have had NO service of any kind. And it...
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Suddenlink Technical Support
I didn't like
  • Everything about this company
#1168904
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