Product: Suddenlink Technical Support Clear all filters (47 of 47 reviews match)
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I have been having problems with my internet for over 2 months now, I have called in repeatedly time and time again for them to come out, wasn't fix, the last guy came out name Brandon said he didn't understand y we are not getting are speed and where on the biggest...
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Suddenlink is a scam, they do not follow up on their appointments. They do not provide the services they claim. They treat long term customers and disposable.They have had 1...

1.0
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Suddenlink Technical Support
#1141709
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Suddenlink - Worst experience ever.

This company is a mess. The worst experience I have ever had trying to resolve a problem.
1.2
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Suddenlink Technical Support
#1138044
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All I wanted was to ask if service was out in my area because my internet was acting up.The guy I spoke to verifies my address then asks for my access code that it's on my bill I proceed to tell him I don't know my access code and I don't have access to it because I...
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4.0
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Suddenlink Technical Support
#1131728
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Suddenlink - No internet

Our internet has been spotty for the last month and 2 days ago it stopped working all together. Supposedly a tech came by today although we were home all day and never saw anyone. Now they need to send another tech but not till November 7th!! Ridiculous!!!
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Suddenlink Technical Support
#1122959
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Suddenlink - Service down more than half the time.

Speaking to an agent does no good. Having techs out does no good. Speaking to a "supervisor" is a joke. Terrible company.
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Suddenlink Technical Support
#1117942
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Horrible Co.no communication,Week out apt. times,Inside tech. answering phones have no knowledge of controls and product other than having you turn your box on and off. After waiting a week for apt.to fix VOD,the tech. left and i started to set up retaping my shows and...
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2.3
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Suddenlink Technical Support
#1109981
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I do not have a cable outage in my area however my HD channels have not worked for the past 4 days so I get to watch the local news channel or PBS only - I have nothing against those channels and their programing is quite good, but miss HD channels - not certain as to...
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1.0
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Suddenlink Technical Support
I didn't like
  • Being lied to
#1108651
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" You need to properly train your employees, teach them to repair what's wrong or get someone who can, and don't let them tell the customer you need to pull out the tv and get the serial number. You have now created the person who will give you a million dollars worth...
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Suddenlink Technical Support
#1105047
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My mother in law is on Hospice and has a life alert system.It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...
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1.0
Plainview, Texas
Product
Suddenlink Technical Support
I didn't like
  • That they lied about their concern
  • Bad service
  • Being left hanging
#1101956
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Suddenlink - Ready for a change

i have several services bundled; i dont care if i have to separate and pay different service providers for each service i am sick of suddenlink. having to wait 2 weeks to get a technician out to my home to address a problem is ridiculous. I live in Pineville LA and when i call customer service am connected to people in Dallas who say they cannot connect me with local representatives.
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Suddenlink Technical Support
#1101269
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