Product: Suddenlink Technical Support Clear all filters (0 of 53 reviews match)
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Suddenlink - Service down more than half the time.

Speaking to an agent does no good. Having techs out does no good. Speaking to a "supervisor" is a joke. Terrible company.
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Suddenlink Technical Support
#1117942
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Horrible Co.no communication,Week out apt. times,Inside tech. answering phones have no knowledge of controls and product other than having you turn your box on and off. After waiting a week for apt.to fix VOD,the tech. left and i started to set up retaping my shows and...
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2.3
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Suddenlink Technical Support
#1109981
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I do not have a cable outage in my area however my HD channels have not worked for the past 4 days so I get to watch the local news channel or PBS only - I have nothing against those channels and their programing is quite good, but miss HD channels - not certain as to...
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1.0
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Suddenlink Technical Support
I didn't like
  • Being lied to
#1108651
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" You need to properly train your employees, teach them to repair what's wrong or get someone who can, and don't let them tell the customer you need to pull out the tv and get the serial number. You have now created the person who will give you a million dollars worth...
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Suddenlink Technical Support
#1105047
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Resolved
My mother in law is on Hospice and has a life alert system.It is a Sunday morning and lightening hit and knocked out her phone. We started calling at 6:00am trying to get a technician to come fix the phone line. 3 times we were told that a service texh would call is...
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1.0
Product
Suddenlink Technical Support
I didn't like
  • Bad service
  • That they lied about their concern
  • Being left hanging
#1101956
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Suddenlink - Ready for a change

i have several services bundled; i dont care if i have to separate and pay different service providers for each service i am sick of suddenlink. having to wait 2 weeks to get a technician out to my home to address a problem is ridiculous. I live in Pineville LA and when i call customer service am connected to people in Dallas who say they cannot connect me with local representatives.
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Suddenlink Technical Support
#1101269
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Suddenlink - Technical Support Review

Dear Sir / Madam. I am really furious because I was however waiting like a fool for a technician on 08/10 since this morning on to hear after I have spoken to Kayden , at 14:30 pm that the technician according to the notes on the system was already at my place which is a great lie. I am studying at home and haven't gone out for the whole day. He should be severely dealt with or given a written warning for bringing your company's name in disrepute with his lies.
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Suddenlink Technical Support
#1086038
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Now why is it that your line maintenance people had to replace a broken section of the line and a piece of equipment after this technician was out here to make out internet work? No please explain to me which one is lying to me.' Either your tech is lying because our...
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2.0
Product
Suddenlink Technical Support
I didn't like
  • Lying workers
#1053811
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I was wondering why Suddenlink service has gotten so bad, constant billing issues, tech support is worthless, will not let you speak to a manager or supervisor. Found out it was bought out by Altice. Read the below linked article to find out why, its an eye opener....
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Suddenlink Technical Support
#1014031
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Suddenlink Technical Support Review

Your technicians dimeanor royaly sucks that came out to our nixa Missouri home property today around 2pm!!!!!!! Doesnt even introduce himself with his name no smile not friendly whatsoever in any way!!!!!!!!! He should not be a technician period especially when he doesnt know what the heck he is doing and doesnt handle other peoples property right!!!!! He is intently rude!!!!!!
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Suddenlink Technical Support
#1006060
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