6710 Hartford Ave, Lubbock, TX 79413, USA
1 comment
Not resolved

we have been paying $5 a month for over ten years under the pretense, that it was for it was for service calls.now under this new management ,we are be charged $50 dollars for new equip.

or line work. ok, sounds reasonable the first time , now being charged again ,with no new equip.

plus if we pay an additional $5 a month we don't have to pay the $50 dollar service charge ,so i ask what happened too the $5 we've been pay for these ten years and they say they can't find it on our bill,so i can only conclude that the first $500 just disappeared.then they wonder why people are trying to run away as fast as they can............

Review about: Suddenlink Wifi Home Internet Service.

I liked: Easy setup.

I didn't like: Raising prices.

Review #1062192 is a subjective opinion of a user.

3.0
Value for money
Warranty
Billing Practices
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability
Coverage Area
Diversity of Products or Services
Customer service
Advertised vs Delivered
Price Affordability
Discounts and Special Offers
Website
Style and Design
PRODUCT OR SERVICE Suddenlink Internet Plan
Reason of Review / Monetary Loss Problems with payment / $50
Preferred solution Let the company propose a solution

Had an Experience with Suddenlink?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1340937

Sorry, I'm not quite clear about your problem.

What were the $5 monthly charges alleged purpose ?

It's unconscionable for ownership to levy improvement costs against consumers.

I ran a business for 40 years (an equipment intensive manufacturing plant) and

never, once, did I have the luxury of arbitrarily adding such fees to customers' invoices.

What a reputable company does is either A: lease the equipment themselves, or B: purchase new equipment using available tax and depreciation options over a predetermined structured life span. So yeah, sounds like you're being had.

You May Also Like

Suddenlink - It rains, no internet Suddenlink "First my sister here at the house was charged for a speed that was half of what she was paying for, then it kept going out, then again, and it..." Read more Suddenlink - Paid 3 years of service I wasn't getting, I get 0.5-20, pay for 50 mbps. Suddenlink "While Suddenlink boasts that they provide a high speed at an affordable cost, I've never had the opportunity to experience even their lowest of speeds. Their minimum service is..." Read more Suddenlink - Works as advertised for three days. Suddenlink "I only have Suddenlink's internet, I never really watched much television so I didn't see any reason to pay extra for it, same with the phone, I never really needed..." Read more Suddenlink - Speed Sucks Suddenlink "Ordered 1 GB Receiving 40 MB WTF!! Already contacted Consumer support, they told me to downgrade if I didn't like it. 100 words why !!! they just suck Dummy Text..." Read more Heartland Rvs - Love the layout but very poor workmanship indeed Heartland Rvs "My husband and I purchased a Heartland Prowler 25 ft. Before we purchased, we were interested, not only in the layout and amount of storage space, but more importantly we..." Read more Spiritual Quest Rocks! Spiritual Quest "I first came across Spiritual Quest when Rick was working out of his garage some dozen years ago. It's been great to see the business grow over the years due..." Read more Spiritual Quest - Perfect Working Relationship Spiritual Quest "Kate from AURA SHOP here! We are an 18 year old successful metaphysical shop specializing in natural healings, crystals and readings. We have worked with SpiritualQuest for 16 years, right..." Read more Garden Winds - Horrible Customer Service Garden Winds "Garden Winds customer service is the absolute WORST! After sending two email and getting no response, "I" had to call to get any kind of answers concerning their defective products..." Read more