State: Texas Product: Suddenlink Wifi Home Internet Service Clear all filters (3 of 23 reviews match)
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Suddenlink in Lubbock, Texas - No internet again for a whole day

1.0
Details
I have no internet in my place since this morning, and still now (9 hours later) it has not come back. This is the fourth time in less than a month that this happens. When calling for support, I cannot even talk to a representative, there is just a robot voice telling me that they know about the issue and are working on it. I ask for a reimbursement on my monthly bill, since I just am not receiving the service I am paying for.
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Review
#1583862 Review #1583862 is a subjective opinion of poster.
Service
Suddenlink Wifi Home Internet Service
Cons
  • Quality
  • No personal contact on phone and misinformatyion
Reason of review
Bad quality
Preferred solution
Price reduction
1.0
Details
Suddenlink advertises "No-Cancellation" fee and that's an outright lie. They call it an "Early-Termination" fee of $200. "If you cancel, terminate or downgrade your service before the end of the agreed term, you'll be charged an early cancellation fee of up to $200,...
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Review
#1512113 Review #1512113 is a subjective opinion of poster.
Service
Suddenlink Wifi Home Internet Service
Cons
  • False advertising
  • Constant rate hikes for existing customers
  • Refusal to refund my overpayment
Reason of review
Not as described/ advertised
Loss
$950
Preferred solution
Let the company propose a solution
Tags
  • Suddenlink service interruption
  • gouging
  • Poor Business Practice
  • Price Hikes
Yes I have complained. They are overcharging me internet. example today is 10/17/2018 I have use 78 gm for internet. by the end of the month I will have overage. I have asked for a bill that show what I am using because the bill show nothing. this has to be illegal....
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Review
#1384592 Review #1384592 is a subjective opinion of poster.
Service
Suddenlink Wifi Home Internet Service
Reason of review
Problems with payment

Contact Suddenlink Customer Service

Mailing Address:
Suddenlink Communications
102 N Woodbine Rd
Saint Joseph, Missouri 64506-3448
United States
Phone:
(877) 694-9474
All Suddenlink Contacts

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