Lost internet service in July 2020. Had 3 different techs come out over a 2 week period, after the third try they got my internet to working.
I get my next bill and there is a 60.00 charge for a service call. I called on 8/26/2020 and talked to Angie, she said she would put notes on my account and try to get the charge removed. I paid my bill on time as I have for the last 20 years with a note inside saying why I was not paying the 60.00 service charge. Got my next bill and the 60.00 charge was still there and now there is a 10.00 late charge.
Called 9/28/2020 talked to Olivia and she was able to get me a 24.00 credit for the service time lost, but would not budge on the 10.00 late fee.
So I am shopping now for bundled service from another company. I have been with Suddenlink for many years always paid bill on time, but this really hacks me to not be able to get the 60.00 service call waived and then the 10.00 late fee, and then Olivia was like talking to a brick wall.
User's recommendation: I would tell them all is well until you have an issue and have to call for service because there is none.
Product or Service Mentioned: Suddenlink Bundle.
Monetary Loss: $54.
Preferred solution: Let the company propose a solution.
Suddenlink Pros: No pros.
Suddenlink Cons: Billing errors and long wait times on phone for service.