Suddenlink - Why: My Internet and Phone Service Keep Disappearing
Suddenlink, why is my internet disappearing every day? For no observable reason? At eclectic hours? For varied intervals?
Because despite my attempt to remain cordially polite, I am quite angry over this development. Never mind the fact that I've never gotten even 1mB/s download speed in my life, the fact that you throttle them to begin with, the fact that using skype or livestream is a joke, or that playing games online ain't happenin' -- never mind that for now. At least I get internet at all. That is more than I can say for my stint with Verizon.
So at least I got internet at all. Thank you for providing the service I pay you the worth of my kidneys for, even if it's done in a mediocre fashion.
Now tell me, please, why the *** my internet and phone lines keep going down entirely, for minutes to hours each day, several times a day, each and every day, since the beginning of July. If it was because of the derecho that hit us in June, I would understand. Except my internet worked perfectly peachily once the power came back, so you can't use that excuse, and don't try to. If it was because of the other monsoons we have here, I would not be here -- thunderstorms are an acceptable and easily-observed cause for an outage. As a cause, these are easily jossed.
My modem is also not the issue here. The first reason for this rationalization is that the modem going out wouldn't affect the phone, and the two services always go out simultaneously. The second reason is that I have both never had a problem with this modem before, and reset it to see if it was indeed the problem. It is not my modem. Nor do I need to restart my computer, as the internet going out inhibits all WiFi-enabled devices... not just an individual laptop. More importantly, this again would not affect the phone lines. The final reason for my belief is that DNS errors are usually a fault on the ISP's end, not the consumer.
Funnily enough, my internet is out right now. I will have to wait for it to come back to send this complaint -- awfully convenient for you guys, isn't it? Indeed it is, but as it seems others with Suddenlink are having this issue, I'm not paranoid enough to believe this is a personal attack. What good would driving away your business do, anyway?
Incidentally, that's what this current loss of internet service is doing. Driving away me, your business. If this keeps up, I will find another provider of the services I need... and that will be difficult, because you are the least-crappy company around here.
Do fix this problem, Suddenlink. I don't hate you. I just want the damned services you are being paid to provide.
... I also don't want to pay for this month's services, seeing at I only had them for a few hours a day (my sleep schedule means that I can assure you this has been happening at ALL hours,) but I know that's NOT gonna happen.
So in lieu of fairness, please fix your *** service so I can do the things I need to do.
Thank you so very much.