New Reviewer

When we first connected, I couldnt understand her. I had to ask her to repeat herself two times.

She was not very helpful. I was trying to explain my situation. Someone has set up a minion spy camera and it is active on my wifi network. I live alone with my son every other week.

I wanted to know how to disconnect this device from my network or change my wifi password. She was giggling telling me that I have to do it. I told her that I tried to do it, it gave me an errror message. What error, IDK, I had to click out of it to get the # to call customer service.

By the time all this has taken place, the session had expired. I had to type it in again. The lady wasnt very helpful.

I told her I would just find someone else to help me. Why is the point in having customer service anymore?

User's recommendation: Don’t bother calling.

Preferred solution: Change wifi password .

Location: 1737 7th Street, Parkersburg, WV 26101

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