We have carried Suddenlink as a service provider for about 5 years. TV, Internet and Phone, VIP Customer.
On Dec 16th 2017 on a Saturday afternoon, all three services stopped working. I phoned Suddenlink, reported outages. After not hearing anything for 5 hours, I recalled and was treated like it was the first time I called. The dispatch operator Agent, had me reset my WIFI Modem, etc.
. I explained that all things were dead which tells me , the cable feed is the common device to kill all 3 services. She said a technician would have to come out and she would make me an appointment for Jan. 3, 2018.
I said that's 3 weeks. You mean to tell me my wife will not have phone , tv or internet for 3 weeks after I'm paying $185.00 a month? I work and my wife is at home alone everyday. She said sorry but that's the way it is,.
I asked to speak to Supervisor, he told me the same thing. The next day I turned in their equipment and had our service disconnected and went to AT&T / Direct TV.
Reason of review: Poor customer service.
Preferred solution: I will never use Suddenlink ever again.
I didn't like: Customer service worst ever in my 66 years.